Your order
How can I place an order on your site?
To place an order, explore our selection, add the desired items to your cart, then follow the checkout steps.
Are the prices indicated including VAT or excluding VAT?
The prices indicated are inclusive of VAT if you are a professional, please contact us.
Can I order by phone or email?
If you are having difficulty placing an order, do not hesitate to contact us on 07 69 74 88 65, but order management is faster via the site.
How can I cancel my order?
Unfortunately, once the order is confirmed, we cannot make changes. Please check carefully before finalizing.
Where can I find the status of my order?
Log in to your account and consult the "Order Tracking" section to see the status of your order in real time.
Can I add an item to my existing order?
We cannot add items to an existing order. You will need to place a new order.
What is the backorder policy?
If an item is backordered, we'll let you know when it becomes available and you can choose to keep it or cancel.
Deliveries
What are the delivery costs?
Delivery costs depend on your location and the weight of your order. They will be indicated before the purchase is finalized.
How can I track my order?
Once your order has shipped, we'll send you an email with a tracking number so you can track your package.
Can I change the delivery address after placing my order?
If you need to change the delivery address, please contact us immediately. We will do our best to update it before shipping.
What should I do if my order has not arrived on time?
If your order is late, please check the tracking status. If you have any concerns, contact our customer service.
What should I do if my package arrived damaged?
Before accepting your package, please check that it has not been damaged. If it is damaged, refuse it and contact us immediately.
Do you offer express delivery options?
Yes, we offer express delivery options for some items. Details will be available during the ordering process.
Do you offer international deliveries?
We currently only deliver in mainland France.
Payments
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, ApplePay) as well as payments via PayPal.
When will my account be debited?
Your account will be debited when the order is confirmed.
Why was my payment declined?
Payments can be declined for a variety of reasons, including card errors or insufficient funds issues.
Where can I find my invoice?
Your invoice will be included in your package. You can also download it from the "Order History" section of your account.
How do I get a payment receipt?
You will automatically receive a payment receipt by email after completing your purchase.
After-sales service
What should I do if I receive a faulty item?
If you receive a defective item, contact us within 7 days of receipt for a replacement or refund.
How do I return an item?
For any return, please contact us by phone or email.
How long does it take to process a return?
Once we have received your returned item, it may take up to 10 business days to process. You will be notified by email.
How do I get a refund?
Once your return is processed, we will issue the refund to the payment method used for the original purchase.
Do you offer repairs for defective items?
Depending on the nature of the product, we may offer repairs for faulty items. Please contact us for more details.
How can I contact your customer service in case of a problem?
You can contact us via the contact form on the "Contact us" page or by phone at 07 69 74 88 65 . We will do our best to answer you quickly.
My Account
How can I create an account on your site?
Click on "Connection" at the top of the homepage then click on "No account?". follow the instructions to create an account by providing your personal information.
How can I reset my password?
On the login page, click on "Forgot password" and follow the steps to reset your password.
How do I update my email address?
Log in to your account, go to the "My Account" section and select "Edit account information" to update your email address.
Can I have multiple delivery addresses in my account?
Yes, you can add and manage multiple delivery addresses in the "Addresses" section of your account.
How can I track my past orders?
Log in to your account and go to the "Order History" section to view your past orders and their status.
Can I delete my account if necessary?
Yes, you can request deletion of your account by contacting us. Please note that this action is irreversible.